Excellent customer service; professional and kind. Quality work at a good value. We live in Kalamazoo, MI and were heading to the Upper Peninsula to our cabin. After a stop to grab a few groceries our 2004 Toyota Sienna would not start. We knew it was a starter, but knowing the problem did not prevent us from being stranded in Big Rapids with two dogs and a cat in the car. We consulted with Dave at Quality Car & Truck Repair, Inc. He cleared Adam's schedule and promised us if we could get the van to the shop they would be able to fix it and send us on our way. It was a Friday and the shop closed at 5:00, but Adam agreed to extend his work day to help us out. The tow company hustled to get the van there by 4:15 and Adam went to work. In short order our van was moving again. We were impressed with the quality of the work and the kindness of Dave and Adam to stay past closing time on Friday to get us back on the road.